ambyrGet Ambyr

Your Frontline Can Drive

Your frontline is one of your biggest drivers of revenue and loyalty. Ambyr gives you the visibility to make the most of every customer interaction.

Meet Ambyr
A hotel receptionist hands a key card to a guest across a marble front desk, with a compact, softly glowing Ambyr device on the counter.

Meet Ambyr.

Make Every Customer Interaction More Valuable.

Ambyr measures frontline conversations against service standards you define, revealing what's working and where your team can improve.

The Ambyr device: a small wood-finish cylinder with vertical slats and a softly glowing base.
HOW IT WORKS

From the frontline
to the bottom line.

See how Ambyr helps you understand what's happening on your frontline, identify missed opportunities, and improve team performance.

SCROLL TO EXPLORE
  1. 01 / 05

    Place Ambyr.

    Small footprint. Simple setup.

    Place Ambyr on your front desk or counter, right where customer conversations happen. No changes to how your team works.

    A Ambyr device sits on a marble hotel front desk while a receptionist works at a computer in the background.THE AMBYR DEVICE
    COMPACT. UNOBTRUSIVE. ON YOUR FRONTLINE.
  2. 02 / 05

    Define Your Standards.

    Make great service measurable.

    Choose the behaviors that matter to your business, whether that's recommending additional products, offering loyalty enrollment, or delivering a warm welcome.

    GRADING STANDARDSFROM THE AMBYR DASHBOARD
    Grading Standards
    15 behaviors evaluated on every interaction.
    + Create standard
    Procedural— Following the right steps consistently
    PR1
    Greets guests promptly
    Start every interaction with a prompt, genuine greeting — within 5 seconds of the guest approaching.
    PR2
    Confirms booking details
    Confirm the guest's booking details out loud before moving to payment.
    PR3
    Explains charges before swiping
    Walk the guest through what they're paying and why before running the card.
    Revenue— Driving revenue opportunities
    RV1
    Mentions the loyalty program
    Mention the loyalty program by name in every applicable check-in.
    RV2
    Offers loyalty enrollment
    Offer enrollment to guests who aren't yet members.
    RV3
    Suggests upgrades
    Look for a natural opportunity to mention a room upgrade or add-on.
  3. 03 / 05

    See How Your Team Performs.

    See what's working. Find what's missing.

    Ambyr evaluates customer interactions against your standards, showing which behaviors your team consistently delivers and where opportunities are being missed.

    TEAM OVERVIEWFROM THE AMBYR DASHBOARD
    Good morning 👋
    Here's how your front desk team is performing.
    0
    Strong
    Check-in Quality
    Every check-in this month, scored against your standards.
    Revenue
    Driving revenue opportunities
    0
    Loyalty Program Mentioned72%
    Loyalty Enrollment Offered58%
    Upsell or Add-On Attempted34%
    Connection
    Building guest relationships
    0
    Guest Name Used79%
    Personalizing Question Asked68%
    Closing Invites Further Interaction84%

    Sample people and results shown for illustration.

  4. 04 / 05

    Understand Individual Performance.

    See where each team member excels.

    Go beyond team averages to see how each employee performs against your standards. Identify individual strengths and the specific behaviors that need improvement, giving managers a clear foundation for focused coaching and tracking progress.

    EMPLOYEE PROFILEFROM THE AMBYR DASHBOARD
    SK
    Sam K
    Front Desk Agent · Since Mar 2026
    Strong Performer
    0
    Experience Summary

    Sam builds easy rapport, asking about the purpose of the stay and explaining charges clearly. The gap is upselling: guests rarely hear about room upgrades. Tying one relevant upgrade to the reason for their visit, right when the room type is confirmed, would add revenue without feeling pushy.

    Coaching Focus
    Upsell or Add-On Attempted
    flagged in 9 of 12 recent check-ins

    "Confirmed the room type but did not mention any upgrade options"

    Breakfast/Amenities Mentioned
    flagged in 7 of 12 recent check-ins

    Sample people and results shown for illustration.

  5. 05 / 05

    Employees Receive Personalized Coaching.

    Coaching tailored to each person.

    Ambyr automatically provides employees with personalized coaching tips based on their performance, helping them understand what they're doing well and where they can improve.

    EMPLOYEE COACHINGSENT TO EACH EMPLOYEE
    SAmbyrMon 8:00 AM
    Your week, Sam
    Front desk · 41 check-ins
    What went well
    ✓Asking about the purpose of the stay
    ✓Explaining charges clearly
    One thing to try this week

    When you confirm the room type, offer one upgrade that fits why they're visiting: a quiet, high-floor room for a business trip, or a view for an anniversary.

    See my full report

    Sample people and results shown for illustration.

Applications

Different industries. Different standards.
One goal: better performance.

Every business defines great service differently. Ambyr lets you define the standards that matter most to yours. Here are a few examples across industries.

  • A smiling hotel receptionist hands a key card to a guest, with a Ambyr device on the counter.
    Hospitality

    More upgrades and repeat stays.

    Help your front desk team identify more upsell opportunities, recognize loyal guests, and deliver consistently great service.

    Example service standards
    • Offers a room upgrade or add-on
    • Recommends on-property amenities
    • Recognizes loyalty or offers enrollment
    • Asks about the purpose of the stay
  • A sales associate in an apron rings up a customer at a wooden boutique counter, with a Ambyr device beside the register.
    Retail

    Bigger baskets. More repeat customers.

    Help sales associates increase basket size, communicate promotions, and build customer loyalty through better in-store interactions.

    Example service standards
    • Recommends an additional product
    • Offers store credit card enrollment
    • Offers loyalty program enrollment
    • Highlights relevant promotions
  • A customer pays by phone at a quick-service counter while a crew member works the register, with a Ambyr device glowing on the counter.
    Quick-service restaurants

    More sales. Better service.

    Help your team increase order value, improve order accuracy, and deliver a consistent customer experience across every shift.

    Example service standards
    • Provides a warm, welcoming greeting
    • Suggests an add-on or upgrade
    • Confirms order accuracy
    • Offers a receipt

Standby · No customer detected

Privacy

Better visibility should never come at the cost of trust.

Ambyr gives businesses insight into frontline performance without giving anyone access to the conversations behind it. Here's how we protect privacy at every step.

01

Only Active When Needed.

Designed around customer presence.

Ambyr automatically activates audio capture when a customer approaches and stops when they leave. The rest of the time, capture stays off.

02

Personal Details Are Redacted. Automatically.

Personal information is removed in real time.

Names, phone numbers, payment details, and other sensitive information are automatically redacted before Ambyr analyzes each interaction against your service standards.

03

Conversations Are Never Accessible.

No recordings. No transcripts. No playback.

Ambyr doesn't retain raw audio or conversation transcripts. Neither managers nor Ambyr's own team can access what was said. Only evaluations against your service standards are available.

04

Only the Evaluation Remains.

Just the results. Never the conversation.

Ambyr turns each customer interaction into an evaluation against your service standards. You see what your team is doing well and where there's room to improve — without the underlying conversation.

05

You're Always in Control.

Pause anytime. Always know the status.

Ambyr has a physical button that lets anyone pause audio capture whenever they choose. A simple indicator light makes it easy to see whether the device is active, on standby, or paused.

Get Ambyr

Ambyr is currently invite-only.

Purchase is planned for early 2027. Until then, we're working with a small group of businesses. Request an invite and we'll be in touch.

  1. NowInvite-only
  2. Early 2027Purchase opens

Request an invite.

Tell us a little about your business and what you'd like to improve.